IT Support Expert

18 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱4,000 - ₱7,000

About us

  • We strive to deliver exceptional client experiences while fostering dignified work in communities worldwide.
  • Our team employs over a thousand members across five countries and aims to expand to 5,000 by a certain date.
Your Role

As a Technical Support Specialist, you will engage with customers to resolve inquiries and complaints regarding products and services.

You will collaborate with various teams to handle customer needs and provide excellent service promptly and professionally.

What We're Looking For

We seek impact-driven individuals passionate about helping our organization grow and achieve its purpose. Our team should become our ultimate partners to success by delivering their best, sharing talents and quirks, and championing core values: Curious, Dynamic, and Authentic.

Responsibilities
  • Compose thoughtful responses to customer requests.
  • Triage incoming requests and identify trends in customer issues.
  • Interact with customers to provide accurate information with empathy and professionalism.
  • Log, manage, and follow up on all customer support tickets.
  • Perform problem-solving tasks and ensure that issues are properly documented and resolved.
  • Proactively monitor dashboards and platforms and reach out to customers who need extra support.
  • Ensure timely escalation of issues to meet internal and external expectations.
  • Identify opportunities for continuous process improvement.
  • Deliver service excellence and maximize customer satisfaction.
Requirements
  • Bachelor's degree in any field is preferred.
  • At least 3 years of working experience in Technical Support is required.
  • Excellent English communication skills are essential.
  • Willingness to learn about networks and IT technology.
  • Basic knowledge of cloud-based applications and MS Office applications is necessary.
  • Excellent verbal and written communication skills are expected.
  • Aptitude to quickly learn new technology, systems, and applications is crucial.
  • Ability to accept feedback gracefully and with an open mind is vital.
  • Customer orientation and ability to adapt/respond to different types of characters is necessary.

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