Support Expert

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱12,000 - ₱15,000
Customer Support Specialist Role

This role is a fantastic opportunity to work in a dynamic environment and be part of a growing team. As a Customer Support Specialist, you will be the first point of contact for customers, assisting them with various inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback.

You will work closely with both customers and service providers to ensure a seamless experience and maintain high standards of service. Training will be provided, and your direct manager will provide guidance and support throughout the journey as we grow the business together.

The ideal candidate will have at least 3 years of experience in customer-facing roles, customer support, or a related field. They should also possess strong communication skills, emotional intelligence, and technical skills such as proficiency in Freshworks or similar systems.

Key Responsibilities

  • Cancellations Handling:

    • Manage event and relationship cancellation tickets, review and process short-term cancellations by providers or customers, and apply cancellation fees accordingly.

    • Inform providers of cancellation fees and process the cancellation, ensuring appropriate compensation for providers.

    • Contact customers to determine if a replacement service is required.

  • Bid Ticket Management:

    • Assess and implement changes to bids, including date adjustments, pricing updates, and new bid creation.

    • Confirm changes with customers via email.

  • Booking Amendments:

  • Tech Support Expert

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱600,000 - ₱900,000

    Job OverviewWe seek a highly skilled Tech Support Expert to deliver exceptional customer experiences across our global platform.The ideal candidate will communicate effectively, demonstrate empathy and provide timely solutions measured by key performance metrics such as response times, resolution rates and customer satisfaction scores.Key...

  • Expert Technical Support Specialist

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱60,000 - ₱80,000

    Job TitleSeeking a Technical Support Specialist to join our team of experts who are passionate about bringing high-quality technical solutions to community and customer concerns. You will be accountable for managing ticketed query systems, ensuring comprehensive databases of queries and resolutions are kept up-to-date.As a key member of our support crew, you...

  • High-Touch Customer Support Expert

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Job OverviewThis is a career opportunity for a dedicated and skilled individual to deliver exceptional customer support as a Technical Specialist.Key ResponsibilitiesProvide prompt, high-quality responses to customer inquiries and offer personalized support to ensure satisfactionMonitor, troubleshoot, and respond to inbound and support-related inquiries in...

  • Technical Support Expert

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeSupport Full time ₱4,000 - ₱6,000

    Unlock Your PotentialSucceed in a fast-paced environment where relentless change and complexity drive innovation.We turn challenges into opportunities, embracing the unpredictable landscape of the web hosting industry.About YouYou're passionate about making online success possible for anyone. You care deeply about your work, find purpose in delivering...

  • Global Technical Support Expert

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $50,000 - $70,000

    We are seeking a talented Technical Support Expert to join our team. In this role, you will be responsible for delivering exceptional technical and functional support to customers.You will work alongside an existing team of Support Specialists, assisting clients with product configurations, troubleshooting, and best practices to maximize the value of the...

  • Business Support Professional

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeExcel Full time ₱3,600,000 - ₱4,800,000

    Business Support Professional - Excel ExpertWe are seeking a proactive and detail-oriented professional to support our sales operations and executive team in a Business Support role.This position requires advanced Excel skills, including VLOOKUP and Pivot Tables, to manage data, generate reports, and streamline workflows efficiently.Main...

  • IT Support Expert

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱4,000 - ₱7,000

    About usWe strive to deliver exceptional client experiences while fostering dignified work in communities worldwide.Our team employs over a thousand members across five countries and aims to expand to 5,000 by a certain date.Your RoleAs a Technical Support Specialist, you will engage with customers to resolve inquiries and complaints regarding products and...

  • Support Expert

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱70,000 - ₱80,000

    Concierge AssociateAs a Concierge Associate, you will play a vital role in providing exceptional support to clients. This is an opportunity to join a dynamic team and make a real difference in the lives of others.Key Responsibilities:Manage customer inquiries via email and chat, providing personalized solutions that meet their needs.Collaborate with...

  • Expert Recruiter

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeTalent Full time $10,000 - $16,000

    Talent Acquisition ExpertAs a seasoned Talent Acquisition Expert, you will play a pivotal role in empowering hiring success at a cutting-edge Recruitment Process Outsourcing (RPO) company.We partner closely with clients to leverage advanced technology, data, and automation to deliver innovative recruiting solutions. Our no-code automation streamlines...

  • Technical Service Expert

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱40,000 - ₱70,000

    Global Support RepresentativeYou will provide exceptional customer experiences while resolving complex technical issues for our customers globally. You will be an expert on all services and work closely with our development team to ensure timely incident resolution.