Lead Dental Insurance Claims Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeDentalClaims Full time ₱600,000 - ₱760,000
Job Title">

Dental Claims Specialist

As a dental claims specialist, you will play a critical role in delivering exceptional service to our customers. You will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity.

  • Follow-up status of outstanding insurance claims, make sure all follow-ups are properly documented and communicated by always adding a notation to the patient's account (using track stat and commlog).
  • Send out claims and attachments to insurance companies.
  • Determine denial validity and properly address them.
  • Generate OI reports and ensure monthly completion.
  • Claim resubmission and reprocessing, including grievance and appeals.
  • Clear rejected claims on a weekly basis.
  • Update weekly office tracker to include all payments posted (check scans and EFTs) and if all rejected claims were addressed.
  • Complete all follow-ups assigned (on the office spreadsheets).
  • Generate EFT reports and retrieve EOBs from insurance portals for posting 100%.
  • Insurance payment posting - follow office preference, always upload EOB, and apply correct adjustment/WO.
  • Identify any insurance process updates/issues and communicate findings with the team that insurances are open while working.
  • Required to remain professional at all times, observing work ethics and adhering to the work time schedule.
  • Expected to hit the desired goal and accomplish all tasks in a timely manner.
  • Expected to communicate with the manager in the absence of any attendance issues.
Requirements
  • Strong command of verbal and written English and interpersonal skills. Little to no accent when speaking.
  • Background in the dental insurance or collections industries.
  • Three plus years of hands-on collections experience.
  • Highly motivated, detail-oriented, able to work independently as this is a remote position.
  • Outstanding organizational, time management and follow-up skills.
  • HMO with one free dependent upon hire (with dental coverage).
Job Description Summary

As a dental claims specialist, you will play a critical role in delivering exceptional service to our customers. You will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity.

Key responsibilities include:

  • Follow-up status of outstanding insurance claims.
  • Send out claims and attachments to insurance companies.
  • Generate OI reports and ensure monthly completion.
Skills and Qualifications

Successful candidates will possess strong command of verbal and written English and interpersonal skills. Background in the dental insurance or collections industries and three plus years of hands-on collections experience is required.

Additional requirements include:

  • Highly motivated, detail-oriented, able to work independently.
  • Outstanding organizational, time management and follow-up skills.
Benefits

We offer a competitive salary and benefits package, including HMO with one free dependent upon hire (with dental coverage).

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