Senior Technical Operations Expert

3 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $6,000 - $7,200
Job Description

We are seeking a highly skilled Senior Technical Operations Specialist to join our team. This role plays a vital part in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution, conceptualizing new operational flows, and guaranteeing the smooth operation of all products.

Main Responsibilities:
  • Operational Ownership: Take full ownership of high-level monitoring for company operations, ensuring smooth and efficient processes across the business.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
  • Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

This is a mid-senior level role, requiring at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles, etc.

The ideal candidate should be able to detect root cause of incidents reported and provide analysis of the solution design on a high level. A product-oriented mindset is essential, focusing not only on immediate solutions but also on long-term risk prevention and mitigation strategies. Proficiency in investigating complex SQL queries and relational databases is required. Additionally, the ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies is crucial.

Candidates with experience working with Jira and Prometheus, Grafana, New Relic, or other monitoring tools have a significant advantage. The successful applicant will be able to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations.

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