Senior Billing Operations Expert

2 days ago

Manila, National Capital Region, Philippines beBeeBilling Full time ₱864,000 - ₱1,272,000
Job Description

We are seeking a highly skilled Senior Billing Operations Expert to join our team. As a key member of our operations group, you will play a critical role in ensuring the seamless delivery of billing services to our customers.

This is an exciting opportunity for someone with a strong background in billing operations and a passion for delivering exceptional customer experiences. If you have a proven track record of resolving complex issues and managing multiple priorities, we want to hear from you.

  • Serve as the primary expert for complex and escalated customer issues related to billing and revenue operations.
  • Proactively manage and resolve aged tickets and cases nearing Service Level Agreement (SLA) breaches to ensure timely customer resolution.
  • Leverage expertise in CRM and ticketing systems to provide critical Tier 3 support and resolve enterprise-level inquiries.
  • Actively manage escalation channels, ensuring clear and efficient communication between teams to drive quick resolution.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 5 years of professional experience in billing operations, customer support, or a similar field.
  • Demonstrated expertise in resolving complex, escalated issues and effectively managing ticket queues.
  • Strong communication and interpersonal skills, with a track record of providing peer-to-peer training and feedback.
  • Exceptional problem-solving, organizational, and coordination skills.
What We Offer

In return for your hard work and dedication, we offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.

You will be part of a dynamic team that values innovation, collaboration, and customer satisfaction. Our office is located in a convenient location, and we offer a hybrid work arrangement that allows you to balance your work and personal life.

Join us and take the first step towards a rewarding career in billing operations.

The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.

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