Customer-Facing Technical Expert

18 hours ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $103,775 - $132,965
Senior Technical Support Engineer Job Description

This role involves providing technical support and guidance to customers, as well as mentoring junior engineers and contributing to the development of internal support documentation.

Key Responsibilities:
  • Escalate complex issues to senior teams for diagnosis, troubleshooting, and resolution.
  • Act as a trusted advisor to customers, providing expert technical guidance and root cause analysis.
  • Develop and share best practices with colleagues, assist with escalations, and create training materials.
  • Mentor junior engineers, guide them in developing their skills, and foster a collaborative team environment.
Requirements:
  • At least 5 years of experience in a technical customer-facing role or a related field, such as computer science or information technology.
  • Strong problem-solving skills and ability to explain technical concepts clearly.
  • Experience helping customers, de-escalating conflicts, and acting as a constructive advisor to clients.
  • Ability to manage multiple high-priority tasks in a fast-paced environment and deliver results within required timeframes.
  • Advanced knowledge of Windows, Linux, and macOS operating systems, as well as strong understanding of networking principles.
Benefits:
  • Competitive health benefits package.
  • Continuous learning and development opportunities.
  • Collaborative work environment that encourages innovation and teamwork.
Why You'll Love Working Here:

A culture of integrity, respect, and hard work where you can grow your career and make a lasting impact. A dynamic, team-oriented environment that fosters collaboration, innovation, and professional growth.

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