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Technical Operations Expert

2 weeks ago


Manila, National Capital Region, Philippines beBeeCareer Full time $90,000 - $120,000
Overview

Located in Manila, this role is a key contributor to scaling global delivery capabilities and ensuring technical operations continuity.

This position involves playing a critical part in shaping processes and contributing to strategic initiatives, while maintaining process documentation and configuration knowledge.

  • Own intake and triage of technical work requests for timely resolution or delegation to appropriate teams.
  • Work directly with customers via implementation cases, email, or virtual meetings as needed.
  • Design and implement application configuration changes to support new implementations, upgrades, and add-ons.
  • Execute tasks and maintain process documentation related to mobile application publishing, testing distribution, and live deployment to Apple AppStore and Google Play, ensuring compliance with platform guidelines.
  • Lead special initiatives to adapt to evolving Apple and Google requirements, maintaining app compliance and performance.
  • Coordinate with Product, Development, and Implementations teams to distill and document release features in preparation for GA implementation.
  • Maintain documentation of configuration-related knowledge and processes.
  • Participate in peer reviews and collaborative troubleshooting to ensure team-wide understanding of systems and processes.
  • Mentor junior team members and contribute to internal knowledge sharing.
  • Adhere to the software development lifecycle (SDLC) and established best practices.
  • Interact with internal stakeholders to support product releases and/or resolve program problems.
  • Other duties and projects as assigned.
Required Experience & Technical Skills
  • Experience in mobile application publishing via Apple AppStore and Google Play.
  • Experience working with graphic assets such as SVG, PNG, and light image creation and export.
  • Familiarity with HTML and CSS.
  • Basic understanding of API integrations or backend systems.
  • General understanding of browser-based and mobile front-end applications.
  • Proficiency with Microsoft Office applications.
  • Knowledge of software development methodologies and the software development lifecycle (SDLC).
  • Experience with Jira and Confluence.
Documentation & Communication
  • Strong written English skills for effective documentation of internal processes and technical specifications.
  • Experience with technical writing or creating internal and client-facing documentation.
  • Effective verbal communication and customer service skills.
  • Experience working in a remote or distributed team environment.
Preferred Qualifications
  • Experience with Figma, Adobe Photoshop, and Adobe Illustrator.
  • Experience working with GIT repositories.
  • Financial services industry experience.
  • Ability to provide solutions to a variety of technical problems of moderate scope and complexity independently.
  • Strong attention to detail, organizational, and analytical skills.
  • Ability to work independently or within a team environment and handle multiple projects simultaneously.
  • A positive attitude, strong work ethic, and a collaborative mindset.
  • Candidates must hold at least a bachelor's degree.
Benefits

We offer a range of incentives that reflect our values. These benefits are available to everyone, regardless of grade.

  • Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
  • Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to Gather Groups for emotional and mental support.
  • Medical, life & disability insurance, retirement plan, lifestyle and other benefits.
  • ESG: Benefit from paid time off for volunteering and donation matching.
  • DEI: Participate in multiple DE&I groups for open involvement.
  • Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
  • Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
  • Specific benefits may vary by location.

Be unique, be exceptional, and make a difference.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology