Technical Support Specialist
3 weeks ago
Deliver exceptional customer experiences by providing prompt and reliable technical support through various channels. Enhance your skills in troubleshooting, problem-solving, and communication while working with a dynamic team. Enjoy comprehensive benefits and opportunities for growth and development in a fast-paced BPO environment.
Key Responsibilities
• Provide technical support to customers through email, phone, and chat
• Troubleshoot and resolve technical issues in a timely and efficient manner
• Educate customers on support options and steps to resolve issues
• Maintain effective communication with customers and team members
• Adapt to customer needs and provide personalized support
Requirements
• High school diploma or equivalent
• At least 1 year BPO experience with technical account background
• Good understanding of consumer electronics products
• Solid technical and diagnostic skills
• Strong verbal and written English communication skills
• Ability to work rotating shifts and adapt to changing priorities
What We Offer
• Attractive remuneration and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces and flexible working arrangements
• Opportunities for growth and development in a dynamic team
• Positive and inclusive company culture
Join Our Team
TDCX Philippines is a leading BPO company that values innovation, teamwork, and excellence. We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and results-driven individual looking for a challenging role, we encourage you to apply.
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