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Sales Director Lead

1 week ago

Manila, National Capital Region, Philippines Michael & Associates Full time

At Michael & Associates, we are revolutionizing the legal industry with our cutting-edge digital marketing and business intelligence strategies.

We are seeking a Sales Director Lead to oversee our team of intake specialists and drive exceptional results.

The ideal candidate will have at least 5 years of experience managing sales teams in high-volume contact center environments and a proven track record of driving sales performance.

This role requires a proactive leader who can develop strategies to enhance team performance, monitor key metrics, and optimize the intake process to maximize conversions from inquiries to signed clients.

Key Responsibilities:

  • Lead and manage a team of intake specialists, ensuring they meet performance goals related to call handling, appointment scheduling, and client follow-ups.
  • Track and analyze key performance indicators (KPIs), including call response times, conversion rates, and client satisfaction, to identify areas for improvement.
  • Develop and implement sales strategies to drive exceptional results and smash targets.
  • Mentor and support intake specialists, providing ongoing feedback and development to ensure high performance and adherence to company standards.
  • Foster a positive, high-performance culture within the intake team by setting clear expectations, celebrating successes, and addressing challenges proactively.

Requirements:

  • 5+ years of experience managing a team of salespeople.
  • Demonstrated success in managing teams, developing sales strategies, and optimizing intake/conversion processes.
  • Excellent verbal and written communication skills in English.
  • Experience working in a high-volume, fast-paced environment.
  • Proficient in CRM systems, intake management software, and other relevant tools.