Technical Assistance Officer

3 days ago


Taguig, National Capital Region, Philippines NCC Group Philippines Full time

We are seeking a Technical Assistance Officer to join our IT team. As a Technical Assistance Officer, you will provide technical support to our clients and play a critical role in ensuring their technical issues are resolved promptly and efficiently.

Responsibilities:
  • Provide technical assistance to clients via phone, email, or in-person.
  • Diagnose and resolve technical issues in a timely and cost-effective manner.
  • Collaborate with the IT team to ensure effective service delivery.

The ideal candidate will possess excellent communication skills, a high degree of customer service, and a strong technical understanding of IT systems and infrastructure.

Requirements:

  • At least 1-2 years of experience in Service Desk, Helpdesk, or Technical Support.
  • Proficient in written and verbal communication in English.
  • Strong technical understanding of IT systems and infrastructure.

About NCC Group Philippines:

We are a global leader in cyber security consulting and testing services. Our team of experts helps organizations protect themselves against cyber threats and maintain the highest standards of data security.



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