Technical Assistance Provider

4 days ago


Taguig, National Capital Region, Philippines IQVIA Argentina Full time
Job Summary

IQVIA Argentina is seeking a Support Services Technician to join our team. As a Support Services Technician, you will be responsible for providing technical support to our customers and colleagues.

Main Responsibilities
  1. Provide technical support to customers via phone, email, or in-person.
  2. Respond to customer inquiries in a timely and professional manner.
  3. Collaborate with cross-functional teams to resolve complex technical issues.
  4. Develop and maintain knowledge base articles and other documentation to improve technical support services.
Requirements
  1. An Associate's Degree in Computer Science or equivalent technical training is required.
  2. A minimum of one year of related experience or training in a technical support role is preferred.
  3. Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment is essential for this position.
  4. Ability to analyze and resolve problems on routine matters with minimal supervision.


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