Remote Technical Support Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time $55,000 - $75,000

Role Summary:

We are seeking a skilled Technical Support Specialist to provide exceptional service to our clients. This individual will be responsible for delivering timely and effective support via various communication channels, ensuring seamless resolution of technical issues.

This role requires strong problem-solving skills, with the ability to analyze complex technical problems and develop effective solutions. The ideal candidate will possess excellent verbal and written communication skills, with the ability to interact effectively with clients at all levels.

  • Provide technical support via phone, email, and chat to resolve client inquiries and issues
  • Manage incidents and requests within the ticketing system
  • Perform daily ticket follow-ups with clients to ensure timely resolution
  • Resolve username and password problems
  • Perform software and application support
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories

Required Skills and Qualifications:

  • CompTIA A+ certification
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • 1+ year Mac OS experience
  • Experience with the ServiceNow ticketing system
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts
  • Understanding of call center metrics and KPIs
  • College or technology school degree preferred

Benefits:

This role offers a competitive compensation package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Additional Benefits:

We are an equal opportunity employer that values diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics.

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