Technical Support Specialist

1 day ago


Iloilo City, Western Visayas, Philippines beBeeSupport Full time $54,000 - $74,000
Job Title

A technical support specialist is required to provide end-user assistance via phone, email, and chat.

The ideal candidate will have experience supporting Microsoft 365, Windows 10, and Active Directory.

Key Responsibilities
  • Provide white-glove service desk support.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform and document daily ticket follow-ups.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Provides support for general how-to inquiries.
Required Skills
  • CompTIA A+ certification.
  • Experience with ServiceNow ticketing system.
  • Experience with remote access tools.
  • Technical proficiency with common hardware, software, and technologies.
  • Knowledge of active directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Ability to multitask and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.


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