Technical Support Specialist

4 weeks ago

Iloilo City, Western Visayas, Philippines iScale Solutions Full time
Technical Support Specialist - Web and Systems

This is a remote position.

Responsibilities
  • Design, develop, and maintain responsive, user-friendly websites aligned with business requirements.
  • Integrate websites with CRM systems and other third-party software tools for seamless data flow.
  • Implement and customize plugins, APIs, and new features as needed.
  • Monitor website performance and implement optimizations for speed, security, and SEO.
  • Provide ongoing website troubleshooting, bug fixes, and technical support.
  • Generate and automate reports from web platforms, databases, and CRM tools.
  • Ensure websites are mobile-optimized and cross-browser compatible.
  • Maintain proper documentation of web systems, integrations, and updates.
  • Collaborate with design, marketing, and operations teams to implement new functionalities.
  • Stay updated with industry best practices, tools, and technologies to recommend improvements.
  • Assist in managing website hosting, backups, and security protocols.
  • Ensure compliance with data privacy, accessibility, and security standards.
Requirements
  • Proficiency in Java, HTML, Python, and general coding fundamentals
  • Basic understanding of backend website structures and CMS systems
  • Familiarity with CRM setup and process automation (Monday.com, Zoho preferred)
  • Problem-solving mindset and willingness to learn on the job
  • Ability to communicate technical information clearly to non-technical users
  • Up to 2 years of relevant experience (recent graduates welcome)
Benefits
  • Fully remote
  • Full Time Employment with competitive salary and benefits
  • Medical, dental, and vision insurance coverage

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