Technical Support Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeRemoteSupport Full time ₱100,000 - ₱120,000
Job Overview

We are seeking skilled technical support specialists to provide remote assistance and troubleshooting solutions for clients across various industries. This role involves responding to technical inquiries, resolving hardware, software, and connectivity issues, and guiding users through step-by-step solutions with patience and professionalism.

Strong English proficiency, both written and spoken, is essential. Prior call center experience and a quiet work environment are also required.

  • A high-speed internet connection is necessary.
  • High language proficiency in English is essential.
Key Responsibilities

Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.
Requirements

Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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