
Technical Support Specialist
1 week ago
Technical Support Professional
Deliver exceptional customer service and technical support to clients experiencing issues with our products or services. Utilize problem-solving skills and technical expertise to troubleshoot hardware, software, and connectivity issues.
- Provide first-level technical support via phone, chat, or email.
- Troubleshoot complex technical issues using analytical and problem-solving skills.
- Document all technical issues and resolutions in the system.
- Escalate unresolved issues to higher-level support teams.
- Stay up-to-date on product knowledge and technical procedures.
Requirements:
- Bachelor's degree or equivalent required.
- Fluent in English and Spanish.
- Basic understanding of computer systems and troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
- Previous tech support or IT helpdesk experience is a plus.
We Offer:
- A comprehensive benefits package, including health insurance and employee assistance programs.
- Opportunities for growth and advancement within the company.
- A dynamic and supportive work environment.
About Us
As a leading Business Process Outsourcing (BPO) company, we specialize in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and have established ourselves as a trusted partner in the industry.
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