Help Customers First

2 weeks ago

Tarlac City, Central Luzon, Philippines beBeeCommunication Full time ₱80,000 - ₱120,000
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to handle inbound and outbound customer inquiries for our diverse portfolio of well-known clients. The successful candidate will be responsible for handling incoming calls, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.

This is an excellent opportunity to contribute to high-impact projects with some of the world's most iconic brands. As a natural problem solver who thrives on creating memorable customer experiences, you will have the chance to grow professionally and make a meaningful impact.

The ideal candidate will possess strong proficiency in English, both written and spoken, as well as prior call center experience and the ability to work from home. If you are a motivated and results-driven individual who excels in fast-paced environments, we encourage you to apply for this exciting role.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
What We Offer:
  • HMO Coverage with dependents
  • Dental coverage and in-house dental assistance
  • Free meal during training
  • Career growth and learning
  • Allowances for expenses
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company events and promotions

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