
Help Desk Professional
2 days ago
This role requires a highly skilled professional to provide expert assistance to customers through live chat and tickets, resolving complex technical issues and delivering exceptional customer experiences.
Responsibilities
- Deliver timely and effective technical support to customers via live chat and tickets.
- Simplify complex technical issues for customers of all expertise levels.
- Contribute to projects enhancing the customer experience based on evolving customer and organizational needs.
- Stay updated on product features and the latest web hosting technologies.
- Identify and implement improvements to your work, team, and department.
Requirements
- Fluent English (C1 or native), written and spoken.
- Experience in customer support in tech environments, with a track record of delivering exceptional customer-focused solutions.
- Excellent communication skills.
- Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).
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