Customer Liaison Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCommunication Full time ₱6,000,000 - ₱8,000,000

Customer Service Representative

Role Overview

The Customer Service Representative will be responsible for delivering exceptional remote support to clients navigating business incorporation, accounting, and compliance in Australia.

Key Mission
  • Deliver prompt and clear support via email, live chat, and phone.
  • Resolve customer inquiries related to business incorporation, accounting, and more.
Responsibilities

  1. Multichannel Support:

    • Guide clients through Sleek's digital platforms (e.g., onboarding, document submissions).

  2. Problem Solving:

    • Identify recurring customer pain points and suggest improvements to workflows or help center content.

  3. Continuous Improvement:

    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
Requirements

  • Excellent communication skills: Outstanding English (written and spoken).

  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.

  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).

Benefits

  • Competitive salaries and generous paid time off and holiday schedules.

  • Flexibility to work from home and accommodate family needs.

  • Chance to contribute to a fast-paced startup/scale-up environment and be part of a diverse and inclusive team.

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