Dedicated Customer Support Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time $60,000 - $90,000
About Our Company

We are a pioneering healthcare platform that utilizes predictive analytics to transform medical data into actionable insights.

This enables us to help healthcare professionals streamline workflows and improve patient care efficiency.

Job Description
  • Serve as the first point of contact for customers, providing exceptional support and troubleshooting assistance.
  • Work closely with cross-functional teams to ensure customer satisfaction and enhance our platform.
  • Utilize strong communication and technical troubleshooting skills to improve customer experience in a fast-paced environment.
  • Provide world-class customer support via email, chat, and video calls to a global customer base.
  • Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
  • Collaborate with internal teams to address customer pain points and drive platform improvements.
Required Skills and Qualifications
  • At least 5+ years of technical support experience in the SaaS or technology industry.
  • Exceptional English communication skills, both written and verbal.
  • Proficient in using support tools like Intercom and other relevant software.
  • Strong technical aptitude for troubleshooting and resolving customer issues.
  • Knowledge of APIs, technical integrations, JSON structure, and basic coding skills.
  • Ability to work autonomously in a fast-paced, remote environment.
  • Passion for building trust and strong relationships with customers at all levels.
What's on Offer
  • Fully Remote Work Set-Up
  • Competitive salary
  • The opportunity to be part of a pioneering team member

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