Help Desk Agent

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time $5,000 - $8,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to serve as the voice of our partner brands in the skilled trades industry.

Job Overview:

This role is responsible for handling calls, emails, and chat support with professionalism and urgency. You will be required to book appointments accurately and efficiently while coordinating with dispatch teams.

Key Responsibilities:
  • Manage inbound calls, emails, and chat support with professionalism and urgency
  • Book appointments accurately and efficiently while coordinating with dispatch teams
  • Input customer details and service notes into CRM and scheduling platforms
  • Provide clear information regarding services, pricing, and expectations
  • Follow up on scheduled services and pending customer issues
  • Identify when to escalate issues to supervisors or technical teams
Requirements:
  • Fluent English communication with a professional tone
  • Minimum 1 year of customer service experience (remote work preferred)
  • Strong background in construction, home services, or skilled trades is required
  • Comfortable working with tech tools (CRMs, VoIP, scheduling systems)
  • Fast learner with attention to detail and excellent time management
  • Reliable internet and quiet home office setup
  • Self-starter mindset with a focus on solutions and customer experience

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team.

About This Role:

This is an exciting opportunity to join a dynamic team and contribute to the growth of our organization. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business success.

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