Client Onboarding Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600

Implementation Specialist

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We are seeking a highly skilled and experienced Implementation Specialist to join our team. This individual will be responsible for guiding clients through the onboarding/setup process from the time a purchase order is signed until the client's account has been activated.

Key Responsibilities:
  • Provide exceptional customer support, troubleshooting help, and guidance/training to new clients in setup.
  • Perform phone, email, and text outreach to clients in setup.
  • Follow up consistently with all clients in setup with pending roadblocks.
  • Respond to all clients in a timely manner to provide a high level of customer support.
  • Develop great client relationships to keep new clients excited about joining our organization.
  • Speak confidently and professionally with clients.
  • Serve as subject matter expert for our setup process.
  • Learn the ins and outs of our product.
  • Collaborate with sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed.
Requirements:
  • Previous experience in a support, training, or customer service role.
  • Professional manner.
  • Consistent work habits and strong work ethic.
  • Strong organizational skills and attention to detail.
  • Ability to multitask, and work independently toward deadlines.
  • Strong written and verbal communication skills, ability to work well in a small group setting.
  • Positive demeanor, trustworthy character.
  • Ability to take the initiative and see projects and tasks through to completion.
  • Ability to understand and convey detailed information about our services and systems.
  • Understanding of our industry and profession a plus, but not necessary.
  • Strong phone skills.
System Requirements:
  • Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required.
  • Ram should be at least 16 gig with 100 gb Free disk space.
  • USB headset with noise canceling feature.
  • At least 20 mbps and up wired connection for main ISP.
  • Back up internet is a must (strictly no USB Sticks allowed).
Work Schedule:

9AM - 6PM Pacific Standard.

Equal Opportunity:

Our organization is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.

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