Client Relationship Manager

21 hours ago

General Santos, Soccsksargen, Philippines beBeeClientRelationshipManager Full time ₱2,160,000 - ₱3,840,000

Excellence in Client Success requires a meticulous approach to ensure seamless onboarding, quality assurance, and service fulfillment. As a Client Relationship Manager, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities:
  • Onboarding & Integration
    • Lead the onboarding process with clear expectations and alignment on goals and deliverables.
    • Conduct regular meetings to introduce key team members, review strategy, and outline timelines.
    • Monitor client engagement during the onboarding phase and address any concerns for a smooth transition into ongoing services.
  • Strategic Direction and Analysis
    • Familiarize yourself with the client's business needs and unique factors to tailor the service plan and marketing strategy accordingly.
    • Develop a deep understanding of paid advertising metrics and terminology to have meaningful conversations with clients regarding strategic direction and resource allocation.
    • Interpret common KPIs and relay accurate and clear information to clients, providing frequent updates and reports, and answering standard questions regarding campaigns and performance during client calls.
  • Quality Assurance & Service Fulfillment
    • E nsure all deliverables meet the agency's quality standards before being sent to the client.
    • Identify and address service gaps to guarantee timely delivery of promised services at the highest quality.
    • Collaborate with internal teams to streamline workflows and enhance service efficiency.
  • Client Relationship Management & Communication
    • Regularly check-in with clients to review progress, gather feedback, and ensure satisfaction.
    • Acknowledge and resolve client concerns, acting as their advocate within the agency to enhance the client experience.
  • Retention & Growth
    • Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.
    • Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.
    Requirements:
    • Skills:
      • Proven experience in client success, account management, or a related marketing role.
      • Strong organizational skills with the ability to manage multiple clients and projects.
      • Excellent communication and relationship-building skills.
      • Problem-solving mindset with a proactive approach to client needs.
    • Qualifications:
      • Familiarity with social media, content marketing, and digital marketing strategies is an advantage.

The ideal candidate should be able to establish a cadence for check-ins with Paid Ads Clients (minimum once a week), build ads, and load them into Meta for strategists to take. They should also maintain organization, onboard Paid Ads Clients, and assign applicable parties to dedicated tasks. Additionally, they should hold the team and client accountable, project manage existing and new Performance Related Services, troubleshoot client issues, and have a foundation of advertising knowledge and terminology.

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