Unlock Long-Term Client Satisfaction

8 hours ago

General Santos, Soccsksargen, Philippines beBeeCustomerSuccess Full time ₱6,910 - ₱12,496
Job Overview

As a Client Relations Specialist, you will be responsible for ensuring our clients achieve their desired outcomes while using our services.

This involves leading new client onboarding, proactively managing client relationships to ensure satisfaction and growth, and efficiently handling various client requests and support needs.

Your role is crucial in fostering long-term client partnerships and identifying opportunities for mutual success.

You will work closely with internal teams to deliver seamless service delivery, monitor client health and satisfaction, and identify potential business growth opportunities.

Key Responsibilities:
  • New Customer Onboarding
    • Lead the team to prepare for client kick-off meetings
    • Review client requirement lists and manage clarification issues
    • Ensure all relevant data is prepared for kick-off
    • Categorize and classify customers
    • Manage set expectations and create work plans with customers
  • Client Relations Management
    • Align internal teams for smooth service delivery
    • Conduct regular client health checks and follow-ups
    • Facilitate team recurring meetings to review client status
    • Identify and manage risks and gaps
    • Track project plan targets and milestones
    • Identify potential client business growth opportunities
  • Client Requests & Support
    • Handle new client requirements or additional support requests
    • Coordinate new service requests
    • Manage requests for upskilling of VAs
    • Coordinate changes in schedule or hours as requested by clients
Line of Business (LOB)
  • Client Relations Virtual Assistance
  • Focused on proactive client relationship management, onboarding, and ensuring long-term client satisfaction and growth
  • Specialized in Client Onboarding, Relationship Management, Risk Mitigation, Growth Identification, Training Coordination, Complaint Resolution, Contract Management
  • Focus Areas:
    • Leading the seamless onboarding of new clients
    • Continuously monitoring client health and satisfaction
    • Identifying and driving opportunities for client business growth
    • Managing client expectations, issues, and requests effectively
    • Ensuring smooth transitions for VAs and client engagements
Qualifications:
  • College Graduate, preferred
  • Must be fluent in English
  • Must have at least 1-2 years work experience in Client Relations or Client Handling roles via Chat, Email, and Calls
  • Strong experience and proficiency in Client-Facing roles
  • Good time-management skills
  • Available for a full-time job
  • Willingness to undergo training and adapt to new processes

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