HR Operations Specialist

The primary role of the HR Generalist is to provide comprehensive support to the human resources team in various aspects of employee relations, payroll, benefits, and compliance. This position is ideal for an individual with experience in operations and a strong understanding of HR management systems.

• Daily HR Task Resolution
  • Address employee queries and concerns related to HR policies, payroll, benefits, and compliance.
  • Resolve employee grievances and maintain a log of daily HR cases and track resolution times for process improvement.
• Employee Onboarding Process
  • Conduct pre-boarding activities such as document collection and verification.
  • Organize and facilitate orientation sessions for new hires and assign mentors or buddy programs to ensure a smooth onboarding experience.
  • Ensure all IT, security, and administrative setups are completed before the first day.
  • Track new hire progress and engagement during the probation period.
• Employee Relations and Engagement Strategy
  • Develop and implement employee engagement activities and conduct regular check-ins and feedback sessions with employees.
  • Act as a mediator in employee disputes and foster a positive work environment.
  • Conduct exit interviews and analyze feedback to improve employee retention.
• Training and Development Program
  • Assess training needs for new employees based on job roles and responsibilities.
  • Develop training materials, including manuals, presentations, and e-learning content, and schedule and conduct training sessions in collaboration with other team members.
  • Evaluate training effectiveness through feedback and performance assessments.
  • Maintain training records and ensure continuous learning opportunities.
• Payroll and Benefits Management Services
  • Process payroll accurately and ensure timely disbursement of salaries and manage employee benefits such as health insurance, leave policies, and retirement plans.
  • Address payroll discrepancies and resolve employee concerns and stay updated on tax regulations and deductions to ensure compliance.
  • Coordinate with finance and accounting teams for payroll audits and reporting.
• Compliance and HR Policy Administration
  • Ensure adherence to local labor laws and employment regulations in the APAC region and regularly update HR policies to align with regulatory changes.
  • Conduct compliance training and awareness programs for employees and handle legal matters related to employment contracts, terminations, and workplace disputes.
  • Maintain accurate documentation for audits and compliance reporting.
• HR Analytics and Reporting Function
  • Collect and analyze HR metrics, employee satisfaction, and productivity and prepare reports and dashboards for leadership insights.
  • Use data-driven decision-making to improve HR processes and implement HR technology solutions to automate and enhance HR functions.
• Audit of Daily HR Cases
  • Perform regular audits of HR records to ensure accuracy and completeness and review employee files and HR case resolutions for compliance.
  • Identify trends and issues from audit results and suggest corrective actions and implement best practices for case management and record-keeping.
• Standard Operating Procedure (SOP) Development
  • Develop Standard Operating Procedures (SOPs) for all HR functions and document workflows for onboarding, payroll processing, grievance handling, etc.
  • Ensure SOPs are regularly updated based on regulatory and organizational changes and train HR staff on adherence to established SOPs.
• Process Improvement Initiative
  • Identify gaps in existing HR processes and recommend improvements and implement HR best practices for efficiency and effectiveness.
  • Automate repetitive HR tasks through technology solutions and monitor process implementation and track improvements in efficiency.

• Bachelor's Degree
• 2+ years of experience in operations
• Proficiency in HR Management Systems (HRMS) and HR analytics tools
• Knowledge of payroll and benefits administration platforms
• Understanding of employment laws and compliance requirements
• Data analysis and reporting skills using Excel or similar tools
• Process documentation and SOP creation expertise
• Proficiency in audit and compliance tracking
• Project management capabilities for process improvement initiatives
• Strong interpersonal and communication skills
• Conflict resolution and negotiation abilities
• Empathy and active listening
• Adaptability to changing HR policies and business needs
• Ability to handle confidential and sensitive information with discretion