Remote Technical Support Specialist
22 hours ago
The role of Remote Technical Support Representative involves delivering expert technical assistance and troubleshooting services to clients across various sectors.
Strong proficiency in English, both written and spoken, is essential. Candidates must have prior call center experience and reside within a reasonable distance from our office. A suitable work environment and high-speed internet connection are also necessary.
Key Responsibilities- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure customer satisfaction by providing timely and effective resolutions
- Follow protocols and security guidelines when handling sensitive information
- Collaborate with internal teams to improve support processes and customer experience
- Meet performance metrics including resolution time, customer satisfaction, and attendance
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