Expert Remote Support Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱520,000 - ₱660,000

Our organization is seeking a highly skilled Remote Customer Service Agent to provide exceptional support to our diverse portfolio of clients. This role offers the opportunity to contribute to high-impact projects with world-class brands.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:

At our organization, compensation and benefits are designed to be competitive and to grow with you. We offer a variety of benefits and incentives to support and reward our team members.

Other Requirements:
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a Level II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

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