Customer Experience Champion

1 day ago


Cebu City, Central Visayas, Philippines TDCX Philippines Full time
Company Overview
TDCX Philippines is a fast-growing BPO company that has won numerous industry awards for its exceptional services. We pride ourselves on being a leader in the customer experience space, working with top brands to deliver outstanding results.

Job Highlights
As a Support Ambassador, you will be part of our team that handles inquiries and concerns from our largest online booking account. You will be responsible for delivering an exceptional customer experience through phone and email, ensuring that every interaction is positive and memorable.

Key Responsibilities:
• Handle and resolve customer concerns in a timely and professional manner
• Provide accurate and informative responses to customer inquiries
• Work collaboratively with the team to achieve service level agreements (SLAs)
• Stay up-to-date with product knowledge and updates to provide expert advice to customers

Required Skills and Qualifications
To succeed in this role, you must have:
• At least 6 months of solid BPO experience in an international voice account
• Strong verbal and written English communication skills
• Positive, self-motivated, and energetic attitude
• Ability to work in rotating shifts (morning, mid, & night shifts)

Benefits
We offer a comprehensive benefits package that includes:
• HMO and life insurance coverage on day one
• Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners
• Employee Assistance Program and Mental Health Consultations
• Fast promotion and endless growth opportunities
• And many more

What Sets Us Apart
At TDCX Philippines, we are committed to creating a positive and supportive work environment that encourages growth and development. Our employees enjoy attractive remuneration, great perks, and performance incentives. We also offer world-class workspaces, engaging activities, and recognition programs to keep you motivated and engaged.

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