Customer Experience Representative

1 week ago


Cebu City, Central Visayas, Philippines TORCH Solutions Full time
About the Role

We're looking for an enthusiastic and customer-focused professional to join our team as a Customer Experience Representative. This is a full-time opportunity based in Davao City, where you will have the chance to work from home and provide exceptional customer service to our valued clients.

Key Responsibilities:
  • Handle inbound customer inquiries and requests via phone, email, and chat
  • Provide timely and effective resolutions to customer issues
  • Maintain accurate and up-to-date records of customer interactions
  • Identify opportunities to improve customer satisfaction and suggest process improvements
  • Collaborate with cross-functional teams to ensure seamless customer experiences
Requirements:
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor
  • Strong problem-solving and critical thinking abilities
  • Proficient in using computer systems and customer relationship management (CRM) tools
  • Prior experience in a customer service or call centre role is preferred
  • Ability to work independently and as part of a team
  • Flexible and adaptable to changing priorities and customer needs
  • Must have 30 mbps download and upload internet connection
About the Benefits

We offer competitive compensation, flexible work arrangements, and opportunities for professional development and career growth. Our supportive and collaborative work environment values our employees' well-being. If you are excited about this opportunity, please apply now.

Compensation:

The estimated salary for this role is PHP 39,000, depending on your qualifications and experience. We also offer additional benefits including flexible work arrangements and opportunities for professional development and career growth.



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