Customer Experience Champion
1 week ago
We are seeking a highly skilled Customer Experience (CX) professional to join our team in Cebu City. As a CX champion, you will be responsible for delivering exceptional customer experiences and driving business growth through effective problem-solving and communication skills.
About the RoleThis permanent position offers a competitive salary of up to Php27,000.00 per month, making it an attractive opportunity for those looking to launch or advance their career in the CX industry. In addition to a rewarding salary, we offer a range of benefits, including additional leave, company events, flexible scheduling, health insurance, life insurance, opportunities for promotion, and paid training.
ResponsibilitiesKey responsibilities of this role include:
- Providing exceptional customer service and support through various channels, including phone, email, and chat
- Resolving complex customer issues in a timely and efficient manner
- Maintaining accurate records and reports on customer interactions
- Collaborating with internal teams to drive business growth and improve customer satisfaction
To be successful in this role, you will need to have:
- At least six months of background experience in the Customer Experience (CX) industry
- Good English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Superb computer skills
- A willingness to work on shifting schedules
In addition to a competitive salary, we offer a comprehensive benefits package that includes:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
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