Advanced Technical Support Specialist
7 days ago
Our organization seeks an experienced technical support specialist to provide advanced technical assistance and troubleshooting for end-user devices, software applications, and company infrastructure. The ideal candidate will possess expertise in managing help desk tickets, ensuring timely and effective communication, and collaborating with vendors.
Key Responsibilities- Troubleshoot issues related to End User Devices and Company Infrastructure.
- Manage help desk tickets and ensure timely and effective communication.
- Collaborate with vendors to resolve issues or implement new solutions.
- Implement SaaS solutions as needed.
- Address infrastructure issues discovered by the Network Operations Center (NOC).
- Document and improve departmental processes.
- 7+ years of IT experience, with a focus on desktop support, systems engineering, and systems administration.
- Familiarity with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools.
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office.
- Support for Cloud products: Office 365, SharePoint / OneDrive, Azure, Google.
- Systems Administration: Knowledge of Microsoft Windows Server Platforms, Active Directory, Group Policy.
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