Delivery Operations Specialist: Process Improvement Expert

2 weeks ago

Porac, Philippines beBeeOperations Full time $80,000 - $100,000
Job Overview

This role is designed to drive operational efficiency within the Customer Success department, focusing on process development and improvement. The ideal candidate will possess a strong analytical mindset and excellent problem-solving skills.

  • The primary objective of this position is to develop, implement, and refine operational tools, processes, and reports that support consistent and scalable delivery operations.
  • This involves identifying operational bottlenecks and inefficiencies, collaborating with cross-functional stakeholders to design standardized solutions.
  • The selected candidate will also be responsible for maintaining and improving automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
Key Responsibilities:
  1. Design and implement operational tools, processes, and reports to support efficient delivery operations.
  2. Collaborate with stakeholders to identify and resolve operational bottlenecks and inefficiencies.
  3. Maintain and improve automations, trackers, and templates to ensure data accuracy and process alignment.
  4. Support the planning and execution of audits and internal reviews to ensure adherence to processes.
Required Skills and Qualifications:
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, preferably in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus).
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.

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