Healthcare Support Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeCare Full time $35,000 - $50,000
Job Title:

Afterhours Care Coordinator

Role Overview

This role is critical for managing urgent requests, schedule adjustments, and escalations that occur after hours.

The coordinator will monitor communication channels, ensure appropriate staffing coverage, and resolve time-sensitive issues while maintaining strong communication with the daytime team for continuity of care.

This role requires a high level of organisation and time management skills to effectively manage multiple tasks and priorities in a fast-paced environment.

Key Responsibilities:
  • Serve as the main point of contact for EST after-hours needs, including urgent matters, schedule changes, and escalations.
  • Monitor communication channels and respond promptly to calls, messages, and emails.
  • Coordinate staff scheduling to ensure consistent coverage and service delivery.
  • Collaborate with the daytime operations team to ensure seamless transitions and continuity.
  • Maintain accurate documentation of after-hour activities, updates, and escalations.
  • Uphold client service standards and support overall operational efficiency.
  • Ensure efficient management of escalated issues and maintain effective communication with stakeholders.

Requirements:
  • Experience in the healthcare industry is highly beneficial.
  • Background in Customer Care, Call Centre, Scheduling, or Workforce Coordination preferred.
  • Excellent English verbal and written communication skills.
  • Ability to multitask and manage urgent requests in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Fast learner.
  • MS Office and Outlook computer skills.
  • Experience with remote work or night shifts is an advantage.
  • Familiarity with U.S.-based healthcare operations is a plus.

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