Operational Leader

2 weeks ago

Manila, National Capital Region, Philippines beBeeManagement Full time ₱5,000,000 - ₱7,000,000
Job Title: Senior Middle Office Manager\

The Senior Middle Office Manager will lead the development of our Middle Office team in Manila. The ideal candidate has 5+ years of managerial experience in Financial Services and is decisive, energetic, and self-starting.

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This role focuses on traditional middle office responsibilities such as trade capture, affirmations, pricing, and break resolution. The candidate takes ownership of customized client requests, holds conversations with senior personnel, and actively engages in internal development initiatives.

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  • Manage and develop a Middle Office team by refining processes, strengthening standards, and nurturing a strong team culture aligned with HedgeServ's values and the Global Middle Office Department's objective.
  • Effectively manage team members at various levels and experience by holding monthly 1-1 discussions, performing annual performance reviews, and providing ongoing constructive feedback.
  • Manage the daily allocation of team resources, ensuring appropriate coverage of operation tasks across time critical client deliverables, while preparing for future team growth by establishing strong training plans, with cross-training initiatives being a focus.
  • Work collaboratively with the Sydney and Manila based Middle Office teams during the APAC day, while engaging with the wider Middle Office teams as part of an effective Global 'Follow the Sun' mode.
  • Quickly build a deep understanding of propriety HedgeServ applications and platforms, which support functions such as Trade Capture, Security Master Setups, the creation and delivery of sensitive client Reporting, Pricing, Trade Matching, Trade Settlements, and display real-time PnL and Risk to Trading teams and Portfolio Manager.
  • Communicate with clients, external vendors, and internal stakeholders, in both written and verbal forms, throughout the day, to ensure correct settlement of trades and resolution of break.
  • An ability to quickly consume information and clearly understand client requests, then work collaboratively with the relevant people and teams to provide resolutions in a timely manner.
  • Being able to effectively hand over outstanding items to internal teams, and escalate issues clearly to senior management, and/or development teams, when required.
  • Using your experience in Financial Markets to strengthen and challenge existing processes, create efficiencies in client workflows, and deliver technical solutions, in conjunction with our Development teams and Business Solutions Group.
  • Troubleshoot Trade Booking and Pricing queries from external parties on a wide range of Products.
\Key Qualifications:\
  • University Degree in Accounting, Finance or Business preferred.
  • 7+ years of managerial experience within fund operations.
  • Proven experience with management or team lead responsibilities.
  • Strong Excel familiarity and a desire to improve technical skills required.
  • Experience in enhanced Middle Office services such as Settlements and Affirmations desired.
  • Strong product knowledge in areas of OTC and listed derivatives an advantage.
  • Influential team player who makes decisions with the firm in mind.
  • Motivated High Performer who can accomplish volumes of important work during short sprints.
  • Clear and persuasive communicator, who can articulate their actions, identify root causes, and suggest improved ideas.
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