Innovative Operations Leader

1 week ago

Manila, National Capital Region, Philippines beBeeDirectorship Full time ₱3,500,000 - ₱10,000,000
Operations Director Job Description

The Operations Director plays a pivotal role in overseeing the strategic management of an Inbound Contact Center. This high-level position demands exceptional leadership skills, financial acumen, and customer service expertise.

Key Responsibilities:

  • Strategic Management: Develops and implements plans to achieve organizational objectives, ensuring alignment with corporate mandates.
  • Financial Oversight: Manages Profit & Loss (P&L), budget, and expense reduction initiatives to drive business growth.
  • Employee Development: Creates an environment that promotes employee growth, retention, and motivation, fostering a culture of excellence.
  • Customer Service: Directs and oversees all aspects of client-facing policies, objectives, and initiatives, striving to meet and exceed Alta's and client metrics.
  • Procedure Establishment: Develops and maintains procedures and policies governing customer correspondence and complaint handling.

Essential Qualifications:

  • Leadership Experience: Proven track record of managing teams and driving results.
  • Financial Expertise: Strong understanding of financial management, including P&L, budgeting, and expense reduction.
  • Communication Skills: Excellent interpersonal, verbal, and written communication skills, with ability to build rapport and lead teams.
  • Project Management: Ability to manage multiple tasks and projects, prioritizing complex responsibilities and executing tasks with minimal supervision.

Additional Skills:

  • Strong Leadership Skills: Includes interaction management, coaching, mentoring, and presentation skills.
  • Excellent Interpersonal Skills: Ability to establish rapport, lead, coach, and motivate, building relationships and loyalty with external and internal teams, clients, and leaders.
  • Knowledge in Financial Forecasting and Analysis: Ability to analyze data, identify trends, and develop solutions to drive business growth.

Work Environment:

Alta Resources is committed to creating a diverse and inclusive work environment, where employees can grow and thrive.

Benefits:

  • Competitive Salary and Benefits Package.
  • Opportunities for Professional Growth and Development.
  • A Collaborative and Dynamic Work Environment.

Others:

  • English Proficiency Required.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

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