Customer Interaction Quality Specialist

Quality Assurance Specialist Role OverviewThis position is a fantastic opportunity to work in the field of quality assurance, monitoring and evaluating customer interactions.About the JobWe are seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have strong analytical skills and be able to provide objective...

Job OverviewThis role is centered around monitoring and evaluating customer service calls to ensure high-quality interactions. The selected candidate will analyze calls, provide coaching, and create reports for management.The ideal candidate should have a basic understanding of client policies and departmental procedures. This position involves working...

Customer Service RoleWe are seeking highly motivated and dedicated professionals to fill the Full-Time position of Customer Service Representative in our organization.This is a crucial role that will positively impact the organization and contribute to guiding strategic operations. As a Customer Service Representative, you will draw on your experience to...

Quality Evaluation SpecialistThis role focuses on enhancing program performance through quality evaluation of customer interactions. As a Quality Evaluation Specialist, you will be responsible for monitoring and evaluating inbound/outbound calls and other contact methods to ensure high-quality standards are met.You will analyze data to identify areas for...

Job Title:A Quality Assurance Specialist RoleDescriptionThis is a crucial position that supports the monitoring and evaluation of customer interactions to ensure they meet quality standards. The goal is to provide insights to customers to improve program performance.Key ResponsibilitiesEvaluate customer interactions such as calls, emails, and chats for...

Job TitleCustomer Service RepresentativeAs a customer service representative, you will be responsible for interacting with customers via phone, email, and chat to provide knowledgeable answers to their questions.Key ResponsibilitiesCommunicate effectively with customers to resolve their queries and issues.Provide accurate information about products, pricing,...

About Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

Quality Assurance Role OverviewEvaluate customer support projects and administrative duties to identify areas for improvement and provide actionable insights. Your expertise will contribute to enhancing the customer experience, boosting agent efficiency, and maintaining company standards.The Key ResponsibilitiesEvaluate Customer Interactions: Scrutinize...

Senior Quality Evaluator RoleWe are seeking a seasoned professional to fill the position of Senior Quality Evaluator. The ideal candidate will have extensive experience in social media care and engagement, with a proven track record of fostering meaningful interactions with customers across multiple platforms.Key ResponsibilitiesMonitor and evaluate inbound...

Job Title:Senior Customer Experience RepresentativeAbout the Role:The Senior Customer Experience Representative plays a key role in delivering exceptional service by working closely with the customer experience team. This position is responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.Main...