Customer Interaction Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeService Full time ₱4,000,000 - ₱8,000,000
Customer Service Role

We are seeking highly motivated and dedicated professionals to fill the Full-Time position of Customer Service Representative in our organization.

This is a crucial role that will positively impact the organization and contribute to guiding strategic operations. As a Customer Service Representative, you will draw on your experience to provide top-notch service to our customers.

Key responsibilities include:

  • Answering inbound phone calls in a timely manner.
  • Providing exceptional customer service with every interaction.
  • Resolving issues promptly and efficiently.
  • Delivering quality results with every interaction in a timely manner.
  • Collecting and gathering all necessary information for clinical review.
  • Being cross-trained with other communication platforms if needed.

You will also be expected to have strong communication skills, able to take unstructured information and structure it effectively. Additionally, you will work cross-functionally across remote teams, demonstrating intellectual curiosity and a strong desire to understand problems and work towards viable solutions.

Requirements include:

  • Experience in a Call Center/Customer Service environment: 3 years (Preferred).
  • Healthcare experience a plus.
  • Proficient in the use of computers in daily function.
  • Exceptional customer service, active listening, and verbal/communication skills, professional voice.
  • Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems.
  • Willing to work on shifting schedules.
  • Strong time management.
  • Adaptability and accountability.
  • Ability to multi-task and work in a fast-paced environment.

Home Office Requirements:

  • Stable internet connection with at least 50 Mbps postpaid.
  • Computer (at least 16GB RAM and Intel i5 core processor equivalent or up).
  • Noise Cancelling Headset.
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup.
  • Dual Monitor.

Benefits:

  • Monthly Company Bonus Program.
  • Paid Vacation Leave.
  • Holiday Bonus.

Required for consideration:

  • Screenshot of your present ISP speed results via speedtest.net.
  • Screenshot of your computer/laptop specs.

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