Legal Records Coordinator

2 days ago

Baguio City, Cordillera, Philippines beBeeSpecialist Full time $50,000 - $75,000
Legal Intake Specialist Job Description

We are seeking a highly organized and detail-oriented Legal Intake Specialist to join our team. In this role, you will be responsible for ensuring that every request is accurate, complete, and optimized for downstream success.

Job Responsibilities:
  • Provider Research & Identification
    • Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
    • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
    • Accurately input all identified providers into the administration application.
  • Request Creation & Quality Control
    • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
    • Prepare accurate base forms before generating submission packets.
    • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Request Assignment
    • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Handling Special Cases
    • Identify and escalate special provider requirements to the assigned Client Success Manager (CSM).
    • Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
Requirements:
  • Experience
    • Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Attention to Detail
    • Exceptional accuracy; even small mistakes can cause delays of several months.
  • Technical Skills
    • Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Communication
    • Strong verbal and written communication skills, with a proactive problem-solving mindset.

Benefits

  • This is a full-time position with a competitive salary and benefits package.

Others

  • As a Legal Intake Specialist, you will have the opportunity to work with a dynamic team and contribute to the success of our organization.

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