Compliance Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeCompliance Full time ₱1,200,000 - ₱1,500,000

Our organization seeks a Compliance Intake Coordinator to play a crucial role in managing compliance-related inquiries from our North American workforce. This individual will serve as the first point of contact for employee tickets submitted through Salesforce, collaborating with internal stakeholders to ensure timely and accurate resolution.

Key Responsibilities:
  • Ticket & Case Management: Monitor and manage compliance-related tickets, engaging with employees to assess inquiries by asking clarifying questions; accurately document, track, and follow up on all compliance cases from intake to resolution; take ownership of tickets and drive them toward resolution.
  • Compliance Triage & Escalation: Evaluate the nature of each issue and determine the appropriate course of action; route and escalate cases to relevant departments (HR, Legal, Payroll, etc.) with documentation and context; maintain clear intake logs for audit and reporting; identify trends or recurring themes that warrant escalation or process improvement.

In this role, you will work closely with cross-functional teams to validate information and seek subject-matter input, proactively reaching out to other functions when clarification or guidance is needed. Your proactive approach and ability to ask smart, targeted questions will be invaluable in driving process improvements and ensuring timely resolution of compliance cases.

Requirements:
  • Must-Have Skills & Experience: 3+ years in HR operations, compliance support, or case management; familiarity with U.S. or Canadian compliance topics (e.g., employment classification, wage & hour rules, health & safety); strong interpersonal and communication skills; proven critical thinker with a proactive, solution-focused approach; ability to ask smart, targeted questions; experience with Salesforce or similar systems; highly organized, dependable, and discreet with sensitive information.
  • Preferred: Experience supporting North American teams from an offshore/remote environment; comfortable collaborating across time zones; remote work setup with reliable internet and secure conditions; availability to work overlapping hours with North American time zones (Eastern, Central, or Pacific).

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