Chargeback Resolution Expert

3 days ago

Mabalacat, Central Luzon, Philippines beBeeSpecialist Full time ₱1,500,000 - ₱2,500,000
Dispute Resolution Specialist

As a Dispute & Chargeback Professional, you will be responsible for effectively managing PayPal disputes and chargebacks from start to finish.

You'll ensure cases are handled correctly and on time, following clear standard operating procedures (SOPs). You will gather and submit evidence such as tracking information, order details, and screenshots, while working with Shopify and Gorgias to verify customer data.

You'll also update internal spreadsheets daily and work closely with our customer service and operations teams.

Key Responsibilities:
  • Handling PayPal disputes and chargebacks from A to Z
  • Following structured processes and meeting deadlines
  • Collecting and submitting evidence (tracking, invoices, screenshots, etc.)
  • Verifying customer data in Shopify and Gorgias
  • Maintaining internal sheets and reporting on dispute outcomes
  • Identifying trends and suggesting improvements
Required Skills and Qualifications:
  • Hands-on experience with PayPal disputes
  • Understanding of the dropshipping business model
  • Experience with Shopify and Gorgias
  • Strong understanding of e-commerce and dropshipping operations
  • Highly organized, detail-focused, and process-driven mindset
  • Reliable communication and accountability
  • Availability for part-time work with potential to grow into full-time
Benefits:
  • Competitive hourly rate
  • A long-term collaboration with growth opportunities
  • Support from an experienced international team
  • Clear SOPs and structured documentation to guide your work

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