Backend Case Resolution Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeRegulation Full time $12,000 - $18,500

**Backend Case Manager Role**

We are seeking an experienced Backend Case Manager with a strong background in supplement regulations to join our team. In this position, you will own backend troubleshooting across Seller Central — submitting and managing cases, escalating issues, and ensuring ASINs remain live and compliant.

**Key Responsibilities:**

  • Own case submissions in Amazon Seller Central related to listing suspensions, policy violations, FBA issues, and other backend challenges.
  • Act as the go-to expert for backend resolution — ensuring swift reinstatement of listings and minimizing downtime.
  • Maintain organized case history, track response timelines, and follow through on escalations.
  • Collaborate cross-functionally with operations and marketing to ensure all listings meet compliance requirements.

**Requirements:**

  • 2+ years of experience managing Seller Central backend issues — ideally within the supplement or health category.
  • Demonstrated success resolving complex cases, reinstating ASINs, and navigating internal processes.
  • Strong knowledge of supplement regulations and Amazon's restricted products policy.
  • Highly detail-oriented with excellent written communication and follow-through skills.

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