Claims Resolution Expert

2 days ago

Mabalacat, Central Luzon, Philippines beBeeWarranty Full time ₱50,000 - ₱60,000
Auto Glass Warranty Claims Specialist

This role involves handling all incoming warranty claims strictly related to auto glass, including water leaks, air leaks, molding issues, and possible cracks. The ideal candidate will have a proven track record of adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.

Key Responsibilities
  • Handle all incoming warranty claims for auto glass-related issues.
  • Communicate directly with customers to assess concerns, explain warranty coverage, and set expectations.
  • Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  • Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
  • Approve or deny warranty claims in accordance with company policies, protecting the company's interests while ensuring fair and consistent decisions.
  • Document all interactions and outcomes accurately in our CRM system.
  • Manage escalated cases and sensitive customer situations with professionalism and clarity.
Strict Qualifications
  • A minimum of 5 years' experience handling vehicle warranty claims in the automotive service industry is required.
  • Experience in the auto glass industry is highly desirable.
  • Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
  • Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies.
  • Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
  • Proficient in CRM software and remote communication tools.
  • A reliable internet connection and a quiet, professional work environment are essential.

We offer a competitive salary and opportunities for career growth in a dynamic and innovative company.

Please note that this role requires a high level of autonomy and independence, as well as strong problem-solving skills.

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