Senior Operations Support Expert

2 days ago


Mabalacat, Central Luzon, Philippines beBeeSpecialist Full time $900,000 - $1,200,000
Job Description

As a key member of our Control Room team, you will play a vital role in ensuring seamless communication with partners and management during issue resolution. Your responsibilities will include operational ownership, incident management & resolution, problem-solving & innovation, data-driven insights, strategic project leadership, continuous improvement, tool & process development, and effective communication.

Join us to work on a product that is used by millions of people daily, with high load, availability, and scalability, and the most advanced technology.

Required Skills and Qualifications
  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Ability to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level
  • Product-oriented mindset: Ability to bring long-term risk prevention and mitigation strategies
  • Comfortable investigating into complex SQL queries and relational databases
  • Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies
  • Proficiency in Jira and Prometheus, Grafana, New Relic or other monitoring tools
Benefits

Our company is a remote-first, globally present organization with a HQ in Berlin. We aim to hire a professional based in Berlin/Germany and SEA region.

Others

We are shaping the future of travel and building the largest global network of transport providers and retailers. Our hiring team includes your Talent Partner (TP) and point of contact, as well as the Hiring Manager (HM).



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