Disability Claims Team Lead Position

24 hours ago

Davao City, Davao, Philippines beBeeLeadership Full time ₱4,000,000 - ₱7,000,000
Job Opportunity

We are seeking a highly skilled and experienced Disability Claims Team Lead to oversee the processing of short-term and long-term disability claims. The ideal candidate will have strong leadership abilities, excellent communication skills, and a proven track record in claims management.

About the Role

The successful applicant will be responsible for leading a high-performing team of claims specialists, ensuring accurate and timely resolution of claims. Key responsibilities include:

  • Team Leadership and Development:
    • Provide coaching, mentoring, and performance feedback to team members to ensure they meet performance metrics and service level agreements.
    • Monitor team productivity, identify areas for improvement, and implement strategies to boost efficiency and quality.
    • Conduct regular team meetings, performance reviews, and one-on-one coaching sessions to promote growth and development.
  • Claims Operations Oversight:
    • Supervise the processing of disability claims, ensuring compliance with company policies, client guidelines, and regulatory standards.
    • Manage complex claims escalations, providing solutions while maintaining a client-centric approach.
    • Analyze claims data and generate reports to track team performance and identify trends.
  • Client Engagement and Relationship Management:
    • Serve as the primary point of contact for clients, ensuring alignment with their expectations and addressing concerns promptly.
    • Participate in client calls and business reviews to provide insights into performance metrics and discuss operational strategies.
  • Compliance and Quality Assurance:
    • Ensure all claims are processed according to established procedures and regulatory requirements.
    • Conduct audits and quality checks to maintain the highest level of service and minimize errors or risks.
  • Continuous Improvement and Innovation:
    • Identify areas for process optimization and collaborate with stakeholders to implement best practices.
    • Stay updated on industry trends, tools, and technologies to enhance claims operations.
    Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a relevant field, such as business, healthcare, or insurance.
  • Minimum 3-5 years of experience in disability claims processing, preferably in a BPO environment.
  • At least 2 years of experience in a supervisory or managerial role.
  • Strong understanding of short-term and long-term disability claims processes, including medical documentation and terminology.
  • Proven leadership abilities, excellent communication and interpersonal skills, analytical and problem-solving skills.
  • Proficient in claims management systems, data analysis tools, and MS Office applications.

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