Team Manager

2 days ago

Davao City, Davao, Philippines Sutherland Full time $40,000 - $80,000 per year

About Sutherland

At Sutherland, we fuse human ingenuity with the power of advanced technologies—AI, automation, cloud, and analytics—to drive measurable results for some of the world's most recognizable brands.

With over 200 patented innovations, we don't just support digital transformation—we create it. By combining operational excellence with cutting-edge platforms, we empower businesses to unlock new performance levels, deliver great customer experiences, and transform the way they work.

Join us and be part of a global team that's pioneering digital chemistry for the future of business.

Job Summary

As a Team Manager – Insurance Claims (Disability), you'll play a key leadership role in ensuring quality service delivery and operational excellence for our insurance claims support program.

This role requires deep understanding of Disability Insurance processes and strong team management capabilities to lead, coach, and drive results in a fast-paced environment

What You'll Do

  • Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
  • Identify the training needs that will equip the staff with fundamental skills and knowledge
  • Have a thorough understanding of the Short-Term, Long-Term, FMLA, and State Leave process related to Disability product and associated and medical terminologies, various system tools and operational procedures utilized within the program
  • Collaborate with stakeholders on a regular basis for changes in promotions and updates
  • Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

What We're Looking For

  • Bachelor's Degree in any course (preferred but not required).
  • 2+ years of experience in a similar leadership role.
  • 3-5 years of experience in Disability Insurance Program (required).
  • Relevant experience in Healthcare and Other Insurance (preferred)
  • Familiarity with FINEOSis an advantage
  • Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.
  • Demonstrated leadership skills in team management and problem resolution.
  • Excellent time management and multitasking abilities
  • Strong verbal and written communication skills in a professional setting
  • Proficiency in MS Office applications
  • willing to work onsite in Davao (with relocation package)

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