Disability Claims Team Manager

4 days ago

Davao City, Davao, Philippines beBeeLeadership Full time $50,000 - $70,000

Job Title: Claims Team Lead

About the Role:

We are seeking a highly skilled and experienced Claims Team Lead to lead our team of claims specialists. The successful candidate will have excellent leadership and communication skills, with a proven track record of managing high-performing teams.

Key Responsibilities:

  1. Team Leadership:
  • Lead, coach, and mentor a team of claims specialists to meet performance metrics and service level agreements (SLAs).
  • Monitor team productivity, identify gaps, and implement improvement plans to boost efficiency and quality.
  • Conduct regular team huddles, performance reviews, and one-on-one coaching sessions to ensure continuous growth and development.
Claims Operations Oversight:
  • Supervise the processing of short-term and long-term disability claims, ensuring accuracy, compliance, and timely resolution.
  • Manage escalations for complex claims, providing solutions while maintaining a client-centric approach.
  • Analyze claims data and generate reports to track team performance and identify trends.
Client Engagement and Relationship Management:
  • Serve as the primary point of contact for clients, ensuring alignment with their expectations and addressing concerns promptly.
  • Participate in client calls and business reviews to provide insights into performance metrics and discuss operational strategies.
Compliance and Quality Assurance:
  • Ensure all claims are processed according to company policies, client guidelines, and relevant regulatory standards.
  • Conduct audits and quality checks to maintain the highest level of service and minimize errors or risks.
Continuous Improvement and Innovation:
  • Identify areas for process optimization and collaborate with stakeholders to implement best practices.
  • Stay updated on industry trends, tools, and technologies to enhance claims operations.

Requirements:

  • Bachelor's degree in business, healthcare, insurance, or a related field (or equivalent experience).
  • Minimum of 3–5 years in disability claims processing, preferably in a BPO environment.
  • At least 2 years of experience in a supervisory or managerial role.

Desirable Skills:

  • Strong understanding of short-term and long-term disability claims processes, including medical documentation and terminology.
  • Proven leadership abilities, with experience in managing and motivating high-performing teams.
  • Excellent communication and interpersonal skills, with a focus on client and stakeholder engagement.
  • Analytical and problem-solving skills, with attention to detail.
  • Proficient in claims management systems, data analysis tools, and MS Office applications.

Preferred Qualifications:

  • Experience with U.S.-based disability insurance accounts.
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies.

Why Work with Us?

We offer a dynamic and supportive work environment, with opportunities for career growth and professional development. Our team is committed to excellence and strives to deliver exceptional results in a fast-paced BPO setting.

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