Home Health Scheduling Coordinator

24 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeOperations Full time $60,000 - $75,000
Job Title: Operations Lead

As a vital member of our team, the Operations Lead/Intake Specialist will serve as the operational nerve center of client-caregiver coordination.

This role is crucial for maintaining continuity of care, maximizing caregiver utilization, and creating a seamless experience for every client.

Key Responsibilities:
  • Handle real-time caregiver-client scheduling, ensuring optimal match based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within service level agreements (SLAs).
  • Maintain scheduling software with updated client/caregiver details.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Coordinate with care managers and back office for incident reporting and staff follow-ups.
  • Flag inconsistencies or no-shows, manage schedule adjustments on the fly.
  • Identify gaps in caregiver coverage and work cross-functionally to resolve.
  • Generate reports on staffing coverage, fulfillment rates, and productivity.

The ideal candidate will have 5+ years of experience in home health/homecare scheduling or patient coordination, with proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.

They will possess strong organizational and time management skills under shifting priorities, as well as excellent written and spoken English.

Must-Haves:
  • 5+ years of experience in home health/homecare scheduling or patient coordination
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent
  • Excellent written and spoken English
  • Strong organizational and time management skills
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols
Nice-to-Haves:
  • Exposure to revenue cycle operations or timesheet/payroll processing
  • Background in home care agency operations
  • Familiarity with VoIP and patient intake systems

Benefits include remote work, generous PTO, direct mentorship, learning & development opportunities, global networking, and a healthy work-life balance.

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