Senior Virtual Assistant Account Lead

13 hours ago


Bacoor, Calabarzon, Philippines beBeeAccountManager Full time ₱288,000 - ₱384,000
Account Management Leadership

We are seeking a seasoned Account Manager to oversee a team of Virtual Assistants (VAs). This individual will ensure client satisfaction by maintaining strong relationships with clients and guiding VAs to excel in their roles.

Main Responsibilities:
  • Coach VAs in delivering high-quality support, including calendar management and executive communication
  • Create personalized development plans for each EA, promoting growth and retention
  • Track key performance metrics, such as response times and client satisfaction
  • Foster best practices in task management, prioritization, and professional communication
Leadership & Development Strategies:
  • Develop the skills of VAs through coaching and mentorship
  • Establish and implement effective training programs for EAs
  • Collaborate with clients to optimize VA performance and workflow efficiency
Critical Client Success Factors:
  • Build strong relationships with clients to ensure long-term satisfaction
  • Conduct regular check-ins to ensure VA services align with client needs
  • Develop and maintain standard operating procedures for key VA functions
Promoting Team Excellence:
  • Lead a collaborative environment where VAs share knowledge and best practices
  • Ensure VAs effectively utilize productivity tools and platforms
  • Align VA performance with overall client objectives and company standards
Key Qualifications:
  • Proven experience working as a Virtual Assistant or Executive Assistant for international clients
  • Strong client success experience, ensuring lasting professional relationships
  • Excellent English communication skills for executive interactions
  • A successful track record in leading teams and driving results

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