Current jobs related to Service Desk Representative - Cebu City, Central Visayas - XtendOps Philippines


  • Cebu City, Central Visayas, Philippines QBE Insurance Group Full time

    About the Role:We are looking for a Customer Support and Technical Expert to join our team at QBE Insurance Group. As a key member of our IT department, you will be responsible for delivering exceptional customer service and technical support to internal and external users globally.Key Responsibilities:Provide technical support to end-users on software...


  • Cebu City, Central Visayas, Philippines Eteam Full time

    We are looking for a highly skilled Help Desk Representative to join our team at Eteam. In this role, you will be responsible for providing technical assistance and answering user inquiries promptly.ResponsibilitiesProvide adequate technical assistance and answer user inquiriesAnalyze problems and form solutions to return systems to proper operationTo...


  • Cebu City, Central Visayas, Philippines Metacom Full time

    OverviewWe are Metacom, a leading company in the industry, and we are looking for a talented individual to join our team as a Help Desk Representative in Cebu.Job ResponsibilitiesThis role involves interacting with customers, resolving their queries and concerns in a timely and professional manner.RequirementsHS Grad (old curriculum) / SHS GradExcellent...


  • Cebu City, Central Visayas, Philippines Avepoint Full time

    About AvePointWe are a global leader in data security, governance, and resilience. Our mission is to provide a robust data foundation and enable organizations to collaborate with confidence.As a Senior Service Desk Analyst, you will be part of our team that helps clients leverage Microsoft Technologies to achieve more. You will work directly with our...


  • Cebu City, Central Visayas, Philippines Kinettix Full time

    Kinettix Cebu, Central Visayas, PhilippinesIT Service Desk AssociateThe IT Service Desk Associate will be responsible for providing technical support, troubleshooting IT issues, and ensuring smooth IT operations. The ideal candidate should have at least one year of experience in IT support, strong problem-solving skills, excellent communication, and a...

  • Service Desk Expert

    4 days ago


    Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    About the RoleThe Service Desk Expert will play a crucial role in ensuring that our clients receive timely and effective technical support. As a member of our support team, you will be responsible for resolving complex IT issues, configuring software and hardware, and providing exceptional customer service.Key Skills Required:Excellent troubleshooting skills...


  • Cebu City, Central Visayas, Philippines FIS Global Solutions Philippines, Inc. Full time

    FIS Global Solutions Philippines, Inc. is seeking a seasoned Service Desk Operations Manager to oversee our technical support operations.ResponsibilitiesThe Service Desk Operations Manager will be responsible for analyzing problems/trends with client systems and applications and taking steps to avoid recurrence.This includes contributing to existing and...


  • Mandaue City, Central Visayas, Philippines LHA VILLA APARTMENT Full time

    Servicing the community with top-notch customer support, the Service Desk Specialist plays a vital role in ensuring that our residents receive exceptional service at every interaction. We are currently seeking a skilled professional who can provide prompt assistance via phone, email, or in-person visits, all while maintaining a warm, friendly demeanor.About...


  • Cebu City, Central Visayas, Philippines RecruiterPH Full time

    About the RoleThe successful Service Desk Specialist will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.Handle complaints and provide appropriate solutions within set time limits.Manage large volumes of incoming calls with ease.Foster strong relationships with customers through effective...


  • Cebu City, Central Visayas, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Job DescriptionTORCH Solutions is a leading provider of outsourced services, and we are currently seeking a skilled Customer Support Representative - Satellite account to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through timely and effective support.Main Responsibilities:The...


  • Cebu City, Central Visayas, Philippines FIS Global Solutions Philippines, Inc. Full time

    We are looking for a talented IT Service Desk Team Member to join our FIS Global Solutions Philippines, Inc. team.Key ResponsibilitiesThe IT Service Desk Team Member will be responsible for performing monitoring and operational management functions for associated hardware and software within a 24x7 processing environment.This includes recognizing and...


  • Cebu City, Central Visayas, Philippines Netrix Global Full time

    Hybrid - Cebu Fresh Graduate/Student Bachelor Full-timeJob DescriptionDescriptionAbout The OpportunityThis Service Desk Analyst position is a Remote Philippines based role.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and...


  • Cebu City, Central Visayas, Philippines Dynamixcloud Full time

    As a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue. This includes prioritizing and assigning tickets, ensuring timely resolution, and collaborating with teams to address complex issues. Strong communication and problem-solving skills are crucial in this role.Your profileKey...

  • Service Desk Analyst

    3 weeks ago


    Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    • College Undergraduate/Bachelor's degree in any field• At least 1-2 years' service desk experience with Service Now background in a BPO setting• Must have Service Now knowledge• Availability: ASAP joiner is advantage• Work Set up: Hybrid• Amenable to work in graveyard shift, shifting schedules including holidays and weekendsTower Description:•...

  • Help Desk Associate

    2 days ago


    Cebu City, Central Visayas, Philippines QBE Insurance Group Full time

    Overview:The QBE Insurance Group is seeking a highly skilled IT Service Desk Representative to join our team. This role is responsible for delivering exceptional customer service and technical support to both internal and external users globally.Responsibilities:Handle IT Service Desk activities such as incident and service request management in accordance...


  • Cebu City, Central Visayas, Philippines Dynamix Full time

    Your missionAs a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue. This includes prioritizing and assigning tickets, ensuring timely resolution, and collaborating with teams to address complex issues. Strong communication and problem-solving skills are crucial in this role.Your...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: CebuSalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all...


  • Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time

    Australian Outsource Desk Inc. is seeking an experienced BPO Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional technical support to customers, resolving their issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and concerns via various channelsResolve...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Eteam Workforce Private Corporation is seeking a highly skilled Service Desk Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.Key ResponsibilitiesThe successful candidate will be responsible for providing top-notch customer service, responding to customer...


  • Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    We are seeking a highly skilled Technical Service Desk Professional to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing technical assistance to our customers via various channels, including phone, email, and chat.Job Summary:The successful candidate will possess excellent problem-solving...

Service Desk Representative

1 week ago


Cebu City, Central Visayas, Philippines XtendOps Philippines Full time
Our Team:
XtendOps Philippines has a diverse and talented team of professionals who share a passion for delivering exceptional customer service. As a Frontline Support Representative, you will be part of a collaborative and supportive team that values innovation, creativity, and teamwork.

Job Requirements:
To succeed in this role, you will need to have proven experience in a customer service role, excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in using customer service software and tools. You will also need to be able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.

Benefits:
  • Competitive salary and benefits package.
  • Comprehensive training and professional development opportunities.
  • A supportive and inclusive work environment.
  • Opportunities for career growth within the company.