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IT Service Desk Team Member
1 week ago
We are looking for a talented IT Service Desk Team Member to join our FIS Global Solutions Philippines, Inc. team.
Key ResponsibilitiesThe IT Service Desk Team Member will be responsible for performing monitoring and operational management functions for associated hardware and software within a 24x7 processing environment.
- This includes recognizing and implementing/automating process enhancements, as well as monitoring and responding accordingly to an array of system and application-generated messages.
- Responding in a timely manner to questions and requests from incoming calls and incident tickets is also a key responsibility.
Proactive maintenance of contact with clients and serving as a client advocate to internal organizations is essential in this role.
